Shipping & Production Timelines
ALL OUR ITEMS ARE 100% HANDMADE TO ORDER.
2021 Holiday Production Timelines
Now that the holiday season is here, this is our busiest time of the year for us, and production times can run long do to the volume of orders that are received. We are very grateful for your purchase and patience in receiving your order.
Durning the holidays, our production hours have increased to meet the demand for our product. Production hours are from 5am-5pm pst Monday-Friday, Saturday from 5am-noon. (Production hours may vary pending natural disasters or equipment break down) These are the best hours for production for us and all emails received will be responded too after production hours have closed.
November 25-26th, 2021 production is closed. December 23rd-Jan 2nd production is closed. Any orders placed during these dates, production will start on them the following working business day.
Once again, please make sure you have read all product descriptions, and that you are ordering the correct gem, plug size, wearable area etc.
Due to an overwhelming response for our plugs, production times can be up to 30(+\-) not to exceed 90 busniess days (not calendar days, Monday-Friday only, excluding weekends and holidays). Depending on the volume of orders, there may be an extra day or too getting them packed up and sent out for shipping. All plugs are 100% handmade, one pair at a time, in the order they are received in. If there are unforeseen events (accidents, broken machines, delayed lumber shipments etc..) there may be a change in the production timeline.
Once again all orders are 100% handmade from wood, and certain woods have a longer prep time than others.
Once your order is received, within the first week, your order is roughed out from a block of solid wood, and set aside to dry out, which can take a few days. You may be asking, why does wood need to dry? Since the wood once came from a living tree, some woods may still be damp in the center of the lumber. Once the lumber is cut to the shape, we dry them out, to avoid any major shrinking, cracking or warping.
From there, they will be set inline for rough shaping. This is where we will take the jewelry, and rough out the shape and wearable area that you requested.
Once postage is printed, a tracking number will be issued and sent to the email used at checkout. If you do not receive this, please check your spam folder. Due to the policies with our website, we are unable to alter the name or address it is sent too, so please make sure your shipping address is correct before checkout. We will ship directly to what you input.
You jewelry will be sealed in a plastic pouch, placed into a cotton filled box and will be packaged for shipping. All packages are shipped USPS First Class Mail, from Orange County, CA. Tracking information will be sent to your email provided from you at checkout. Packages are sent out in bulk with USPS and may take up to 48hrs for tracking to update.
Once USPS has picked up your package, we are not responsible for unforeseen shipping delays (weather, strikes, natural disasters).
Orders shipped to USA address, once processed through USPS may take up to a week to receive.
Orders shipped to International address, once processed through USPS Customs, may take up to 2 weeks to receive in your countries Postal Customs. Depending on your Customs timelines, may take another 3-5 days to clear for delivery to you.
If your countries postal carrier charge a "Customs Fee", they may hold your package until you pay any fees to them. You may receive a note from your postal carrier if your package is held for fees due. WE ARE NOT RESPONSIBLE FOR CUSTOM FEES.
Tracking Number Disclaimer:
Once your postage is printed, a tracking number will be issued from USPS for you to track your package. This will be sent by email to the email you inputed at checkout. If you do not receive the tracking number, please check your spam/junk mail folder. If you still have not received after that, please contact for your tracking number.
Once tracking is issued, please allow up to 48hrs for the tracking to update for a delivery date.
If your tracking shows "Delivered", please check your mailbox. We are not responsible for mail theft or if your postal carrier delivers to a wrong address, and or places your package in a spot other than your mail box. Please contact USPS with the tracking number to find out where your package was left, or contact your local postal carrier.
If tracking is updated and shows "Undeliverable", there may have been an issue with your postal carrier delivering your package or there may be fees due on the package. In some cases, USPS will leave a note for you explaining what the reason is and in some cases, USPS may hold your package for pick up for a day or two.
If your package is being held at your local postal carrier and is not picked up by you, your postal carrier may "Return to Sender" due to no one picking up. If your package is returned to us, you will have to pay for shipping again to have delivered to you again.