If you have any questions regarding your order or have a question in general, please feel free to contact us by email, with your order number or email address used at checkout.
We do not answer any questions about orders via any social media platforms. Since our workdays are long in the shop, please allow 48-72 hrs. for us to respond to your email. Please don’t think we are ignoring you, but we do respond to emails during off business hours, so we are able to make the most of the day to produce our jewelry.
Since we handmake all of our items, we can alter or change any product you see.
If you have already ordered, please let us know what items on your order that you would like different such as wearable size, wood colors, gems etc.
If you would like something engraved, please email us a photo of what you would like so we can discuss if it will work on the size or wood you like.
Due to an overwhelming response for our plugs, production times can be up to 30(+\-) business days not to exceed 90 business days (Monday~Friday only, excluding weekends and holidays). Depending on the volume of orders, there may be an extra day or too getting them packed up and sent out for shipping. All plugs are 100% handmade, one pair at a time, in the order they are received in. If there are unforeseen events (broken machines, delayed lumber shipments etc..) there may be a change in the production timeline.